Privacy Policy

1. Scope

This Privacy Policy describes how Western Surplus Lines Agency, Inc. ("Western Surplus," "we," "us" or "our") handles information through westernsurplus.com, including the public website and secure agent portal.

This website is intended for independent insurance agents, approved producers and other business users. This policy does not replace any privacy notice that applies to an insurance carrier, insured, claimant, employee or other relationship outside this website.

2. Information we collect

Information you provide

• Agent account information: your name, business email address, account credentials, assigned producer relationships, roles and permissions.
• Security information: multifactor-authentication status, recovery information and passkey registration details. We do not receive the PIN, biometric data or private cryptographic key used to unlock a passkey on your device.
• Access requests: agency name, contact name, email address, optional telephone number, city and state.
• Communications: information you include when you contact us or request support.
• Authorized insurance information: policy, invoice, production, expiration and account information made available to an authenticated user for an assigned producer.

Information collected automatically

When you use the website, our systems may record your IP address, browser and device information, requested pages, dates and times, authentication events, security events, report activity and document-download activity. We use this information to operate the site, enforce producer access, troubleshoot problems, maintain audit records and investigate misuse.

3. How we use information

We use information to:

• create, verify and administer agent accounts and producer assignments;
• authenticate users, require multifactor authentication and prevent unauthorized access;
• provide policy documents, applications, reports and other authorized agent resources;
• respond to access requests, questions and support needs;
• operate, maintain and improve the website;
• detect fraud, automated abuse, password attacks and other security threats;
• maintain records, enforce our agreements and comply with legal or regulatory obligations; and
• protect the rights, property and safety of Western Surplus, our users and others.

4. How we disclose information

We may disclose information as needed to:

• Service providers that host, secure, maintain or support our website, communications and business systems under appropriate obligations.
• Insurance and business partners when necessary to service an authorized account, policy or submission.
• Government authorities and other parties when required by law, legal process or a valid regulatory request, or when reasonably necessary to protect rights, safety or security.
• A successor organization in connection with a merger, acquisition, reorganization or transfer of all or part of our business, subject to applicable law.

Western Surplus does not sell personal information or share it for cross-context behavioral advertising.

5. Cookies and security services

The site uses cookies and similar browser storage that are necessary for authentication, session continuity, security, antiforgery protection and site preferences. Disabling these technologies may prevent the secure agent portal or account features from working properly.

We use Cloudflare Turnstile on selected forms to distinguish people from automated abuse. Turnstile may process technical information about your browser, device and interaction with the challenge for security purposes. Cloudflare handles that information under its own privacy terms.

We do not currently use advertising cookies or behavioral-analytics cookies on this website.

6. Retention and security

We retain information for as long as reasonably necessary for the purposes described above, including account administration, audit, security, legal, regulatory and business-record requirements. Retention periods vary based on the type of information and the reason it was collected.

We use administrative, technical and physical safeguards designed to protect information, including access controls and multifactor authentication for the agent portal. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your choices

You may review and update certain account information through the secure agent portal. You may also contact us to ask about, correct or request deletion of personal information associated with your website account. We may need to verify your identity and may retain information when required or permitted by law.

If you no longer need portal access, contact Western Surplus so the account and its producer assignments can be reviewed or disabled.

8. Children’s privacy

This is a business website and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

9. Changes to this policy

We may update this Privacy Policy as our services, practices or legal obligations change. The effective date at the top of the policy identifies the latest revision. Material changes may also be communicated through the website or agent portal.

10. Contact us

For privacy questions or requests, use the General Information address on our Contact page or write to: